For products that are given to you, eMudhra Limited will only accept returns if the product is defective in nature. In such cases, wherever the purchase involves a product, please ensure that while returning the items are packed properly so that the original packing of the product is not damaged in transit. The return shipping charges needs to be borne by the customer. In case of damage to the original packaging or the goods, eMudhra Limited reserves the right to determine a fair value of the product on return and the same shall be binding on both parties.
Please send us a mail at firstname.lastname@example.org to obtain a Return Receipt Number before you ship the item back to us.
No goods will be accepted without a Return Receipt Number.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 7 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
For products which are incorrectly shipped, damaged in transit, with defects, please send us a mail at email@example.com to obtain a Return Receipt Number. We will pay the return shipping charges and will send a replacement within 7 working days. We reserve the right to pay you back in case there are no stocks left of the item returned.
Please note that Refunds would not be initiated for any document issue or attestation or non-receipt of application form. Attestation for Documents for application of Digital Signature is mandatory.
All cancellation requests has to be placed within 3 days from the date of order to firstname.lastname@example.org, for refund. Once order is fulfilled, cancellations are non-refundable.